Warranty Policy

At Hides and Thread, we ensure that our factories employs stringent quality checks. Nonetheless, we recognise that there will be a possibility of a manufacturing defect which we will be happy to make it up to you. All Hides and Thread’s products will be covered under a 12-month warranty from the date of purchase.

This warranty only covers workmanship, manufacturing or materials defects under normal conditions of use. This warranty does not cover general wear and tear, natural ageing process of the leather or material, negligent use and any alterations to the product by third parties. This warranty also do not cover purchases that are made on unauthorised sellers or auction sites.

We cannot take responsibility for any loss or inconvenience caused by the faulty item or by its repair/replacement process, nor can we supply temporary replacement items while the faulty item is with us.

Please email us at craft@hidesandthread.com with an image of the defect and your order number and our team will get back to you.